The Reception is open daily from 07:00 to 23:00. During the night, a night porter is on duty.
Rooms are available from 15:00 on the day of arrival, while check-out is kindly requested by 10:00 on the day of departure. A luggage storage service is available at the Reception. To make your departure smoother, you may settle your bill by 23:00 on the evening prior to departure.
As required by the Municipality of Malcesine, the tourist tax will be charged to your room account and settled at check-out.
The hotel offers a free outdoor car park, not guarded, not reservable, and subject to availability. Alternatively, a covered garage is available at €5.00 per day. Garage parking (if not booked during reservation) can be requested at check-in and is subject to availability.
The hotel also provides a limited number of electric car charging stations in the covered garage, free of charge and subject to availability. We kindly recommend bringing your own adapter for charging.
RESTAURANT L’ULIVO
Breakfast is served buffet-style every morning from 07:00 to 10:00 at Restaurant L’Ulivo, the perfect way to start your day with taste and relaxation.
Dinner is also served buffet-style, featuring a selection of Mediterranean and international dishes, with the following opening times:
Once a week, we host our Gala Evening, dedicated to the flavours of traditional Italian cuisine. Smart dress is kindly requested for dinner.
Guests staying on a Bed & Breakfast basis may also add dinner at Restaurant L’Ulivo and enjoy a delicious evening experience:
Our kitchen offers a selection of gluten-free, lactose-free and vegetarian dishes.
We are able to manage only mild intolerances and gluten- or lactose-free diets. In case of severe or complex allergies, we cannot guarantee the complete absence of cross-contamination or specific dietary management due to our internal organisation and the high number of guests.
To ensure the best possible experience, we kindly ask you to inform both Reception and our Restaurant team about any dietary requirements.
BAR
The Hotel Bar is open daily from 10:00 to 23:00.
Every day from 17:30 to 18:30, we invite you to enjoy our aperitif hour with Chef’s snacks, served alongside our cocktails and drinks.
For lunch, our Snack Bar welcomes you from 12:00 to 15:00 with an à la carte snack menu available at an extra charge, perfect for a light and relaxing break. The service then continues until 16:00 with a selection of delicious pizzas.
All consumptions are charged directly to the room account.
Don’t miss our evening highlights. We look forward to welcoming you!
Our Housekeeping team provides daily room cleaning between 08:00 and 15:00. If you do not wish to be disturbed, please place the “Do Not Disturb” sign on the door.
White towels are replaced only when left on the floor. Pink pool towels, if not available in the room, can be requested at Reception. They can also be recplaced at Reception for a fee of €2 per towel.
All rooms are equipped with air conditioning or heating, depending on the high or low season, and can be individually regulated via the in-room thermostat.
In case of any malfunction or assistance needed, please contact Reception, and our team will assist you as soon as possible.
Check-out time is by 10:00 on the day of departure. A luggage storage service is available at Reception. Late check-out after 10:00 must be requested in advance at Reception and is subject to availability and a surcharge. Any unapproved late check-out will be automatically charged to the room bill.
Bathrobes can be rented at Reception (deposit €20 per person), and kettles are available for rent (deposit €10 per kettle), subject to availability, and must be returned at the end of the stay.
The hotel does not offer room service. For any special request, our Reception team will be happy to assist you.
For safety reasons and in line with hotel policy, it is not permitted to take food, glasses, or glass objects outside the Restaurant or Bar areas.
SPLASH & RELAX
For fun and relaxation, enjoy our 3 outdoor non-heated pools, the heated indoor pool with Relax Area, and our big new feature for 2026: Pedro Splash Park. A brand-new area of over 1,000 m² dedicated entirely to family fun, with slides, water games and themed attractions for all ages.
The outdoor pools are open daily from 08:00 to 20:00, while the indoor pool is accessible from 09:00 to 20:00. We kindly ask guests not to reserve sunbeds with towels.
Please note that Pedro Splash Park may close in case of bad weather and operates with reduced opening hours during May.
For wellness and sports activities, guests can enjoy our Relax Area with sauna (upon reservation, €10 per hour, maximum 4 persons) or join our complimentary Yoga class every Tuesday from 08:00 to 09:00 (from 12 May until mid-September). In case of bad weather, the activity takes place in the Relax Area. Reservation required by 18:00 on the previous day.
SHUTTLE BUS
Our Hotel Shuttle Bus connects the hotel with the roundabout in Malcesine town centre.
Tickets can be purchased directly at Reception at a cost of €2 per person, per ride.
Timetable valid from 15 June 2026:
Please note that the 17:10, 17:20, 18:15 and 18:25 rides are not available on Thursdays.
The shuttle stops only once in the town centre and does not operate along the lakeside or beach areas. However, the lakefront and beaches can easily be reached with a short walk from the drop-off point.
Alternatively, during high season, the local Urban Bus service is available for an additional charge, with stops throughout the Malcesine area, including the beaches. The nearest bus stop is located approximately 200 metres from the hotel.
The main bus station in Malcesine town centre also offers connections to the main destinations around Lake Garda and to the city of Verona.
MINICLUB
Our Miniclub is open from 09:00 to 21:00, 6 days a week during low season and 7 days a week during high season.
Children aged 4 to 12 can join the activities during the following time slots:
09:00–11:30, 15:00–18:00, 19:30–21:00.
Children under 4 years old are welcome when accompanied by an adult. The playroom always remains accessible, even when the entertainment team is not present.
And of course… don’t forget to say hello to our mascot Pedro! He might pop by to give you a warm welcome!
OTHER ACTIVITIES & SERVICES
Reception will be happy to assist you with any information.
Small four-legged friends (up to 8–10 kg) are very welcome, as long as their stay is mentioned at the time of booking. Please note that pets can stay only in our non-carpeted rooms.
To ensure a pleasant stay for all guests, pets are not allowed in the hotel restaurant or pool area. However, inside the restaurant we do offer a dedicated dining area (“Privé”) where you may enjoy your meals together with your pet. This area cannot be reserved, is not for exclusive use, and is available subject to occupancy at the time.
A pet fee applies for the entire stay. This helps us cover the additional cleaning procedures required to keep all rooms comfortable, fresh, and carefully sanitized for every guest.
For safety reasons, housekeeping service can only be provided when pets are not in the room. If you would like your room serviced, please hang the “Make Up The Room” sign on your door. Our housekeeping team is unable to enter the room if a pet is left unattended inside.
For hygiene reasons, pets are not allowed to relieve themselves within the hotel grounds. Just behind the outdoor parking area, you will find the “San Marco” walking path, which is the recommended area for pet walks and bathroom breaks.
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